
CPD Accredited Equality and Diversity Online Training
Course Description
Our Equality & Diversity online e-learning course is a comprehensive 60-minute programme specifically designed to help organisations meet their legal obligations under the Equality Act 2010. This course is fully CPD accredited, ensuring it meets the rigorous standards of the Continuing Professional Development framework. Accessible UK-wide, this digital training solution allows your workforce to gain essential compliance knowledge from any location, eliminating the need for physical classroom attendance while maintaining high educational standards.
The course content focuses on the legal framework established by the Equality and Human Rights Commission (EHRC). It provides an in-depth look at the nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. By exploring the practical applications of the Equality Act 2010, learners will understand the critical distinctions between direct discrimination, indirect discrimination, harassment, and victimisation in a professional context. This factual approach ensures that both employees and employers can identify and mitigate risks of non-compliance within the workplace.
Fostering an Inclusive Workplace Culture
Promoting a culture of inclusion is a core requirement for modern businesses. This CPD certified course provides the necessary tools to challenge bias and implement best practices as recommended by the Equality and Human Rights Commission guidance for businesses. Upon completion of the 60-minute module, learners are issued a certificate that serves as citeable evidence of professional development, which is vital for internal audits and demonstrating corporate social responsibility.
If you are looking to upskill your team or ensure your business remains compliant with current UK legislation, you can browse our full range of courses on our e-learning homepage. To discuss bulk licensing for your organisation or for further information regarding our accreditation standards, please contact us today to speak with one of our training experts.
Learning Outcomes
- Define core equality, diversity, and inclusion terminology within a professional context
- Identify the nine protected characteristics as specified by the Equality Act 2010
- Distinguish between direct discrimination, indirect discrimination, and discrimination by association
- Explain the legal definitions and implications of harassment and victimisation
- Recognise the impact of unconscious bias on workplace decision-making and culture
- Outline the statutory duties and responsibilities of employees under UK equality law
- Describe the organisational benefits of maintaining a diverse and inclusive workforce
- Identify the correct internal procedures for reporting incidents of discrimination or unfair treatment
Frequently Asked Questions
You May Also Be Interested In
Explore these related e-learning courses

Official CPD Data Protection & GDPR Training
<p>Ensuring your organisation remains compliant with evolving data laws is a critical legal requirement for all modern businesses. Our <strong>Data Protection & GDPR</strong> online course is fully accredited by the <a href="https://cpduk.co.uk/" rel="noopener noreferrer" target="_blank">CPD Certification Service</a>, providing a framework that aligns with the <strong>Data Protection Act 2018</strong> and the <strong>UK General Data Protection Regulation (UK GDPR)</strong>. This concise 60-minute <strong>online e-learning course</strong> is designed for a UK-wide audience, offering a flexible and accessible way for employees to understand their responsibilities regarding the processing of personal information as regulated by the <a href="https://ico.org.uk/" rel="noopener noreferrer" target="_blank">Information Commissioner’s Office (ICO)</a>.</p><h3>Legal Compliance and Information Security</h3><p>This course focuses on the seven core principles of data protection, including lawfulness, fairness, and transparency. Under the <strong>Data Protection Act 2018</strong>, organisations are legally bound to protect the "Personal Data" and "Special Category Data" of both clients and staff. Non-compliance can lead to severe enforcement actions and financial penalties from the ICO. By engaging with this training, learners will gain factual knowledge regarding individual rights, such as Subject Access Requests (SARs), the Right to Erasure, and the mandatory 72-hour window for reporting data breaches. This module ensures that your workforce can identify potential risks and implement the necessary safeguards to prevent data loss or misuse.</p><h3>Flexible UK-Wide Professional Development</h3><p>Designed to be accessible from any location, our <strong>UK-wide</strong> e-learning platform allows staff to complete their training without the need for physical attendance. Upon successful completion of this 60-minute module, learners are awarded a verifiable CPD certificate, which serves as a record of professional development and proof of regulatory awareness. Staying current with <strong>UK GDPR</strong> is essential for maintaining trust with your stakeholders and avoiding the reputational damage associated with data mismanagement.</p><p>To view our full suite of professional modules, visit our <a href="/ELearning" rel="noopener noreferrer" target="_blank">online e-learning courses</a> page, or to discuss group bookings for your team, please <a href="/Contact" rel="noopener noreferrer" target="_blank">contact us today</a>.</p>

Professional CPD Accredited Customer Service Training
<p>Delivering exceptional service is a cornerstone of business success in the UK, and our <strong>CPD accredited Customer Service course</strong> provides the essential framework for staff excellence. This 60-minute <strong>online e-learning course</strong> is designed to be accessible UK-wide, ensuring that team members can enhance their professional skills from any location without the need for physical classroom attendance. By adhering to the rigorous standards set by the <a href="https://cpduk.co.uk/" rel="noopener noreferrer" target="_blank">CPD Certification Service</a>, this training offers a verified route for professional development, providing learners with a recognized certificate that contributes towards their annual CPD hour requirements.</p><p>The curriculum focuses on critical competencies required in the modern workplace, including effective communication, conflict resolution, and a thorough understanding of the legal obligations outlined in the <strong>Consumer Rights Act 2015</strong>. In an era where digital interactions are as vital as face-to-face contact, our training also addresses professional standards under the <strong>UK General Data Protection Regulation (UK GDPR)</strong>, ensuring that customer data is handled with the necessary legal care and transparency. This course bridges the gap between basic politeness and professional service delivery, offering citable techniques for handling complex complaints and improving overall customer retention rates across various sectors.</p><p>Upon successful completion of the end-of-course assessment, learners receive a digital <strong>CPD certificate</strong>, which is widely accepted by employers and professional bodies across the UK. This flexible e-learning solution fits seamlessly into a busy working day, allowing for immediate implementation of new skills. To explore our full range of professional development modules and accredited safety training, please visit our <a href="/ELearning" rel="noopener noreferrer" target="_blank">online e-learning homepage</a>. For corporate enquiries or to discuss bulk enrolment for your team, you can get in touch with our experts via our <a href="/Contact" rel="noopener noreferrer" target="_blank">contact page</a> today.</p>

Professional Customer Service in Hospitality Training
<p>Elevate your career and brand reputation with our <strong>Customer Service in Hospitality</strong> online e-learning course, which is rigorously vetted and endorsed by the <a href="https://www.instituteofhospitality.org/" rel="noopener noreferrer" target="_blank">Institute of Hospitality</a> (IoH). This 60-minute, <strong>CPD accredited</strong> programme is designed for individuals and teams seeking to standardise excellence across the UK’s vibrant leisure and tourism sectors. By choosing this <a href="/ELearning" rel="noopener noreferrer" target="_blank">online e-learning course</a>, learners engage with a curriculum built upon the IoH Professional Framework, ensuring that every module reflects the current global standards expected by the industry’s leading professional body.</p><h3>Industry Compliance and Service Excellence</h3><p>This training provides a comprehensive overview of the critical legal and ethical frameworks that govern UK service providers. A primary focus is placed on the <strong>Equality Act 2010</strong>, ensuring that all staff understand their statutory duty to provide inclusive service and make reasonable adjustments for guests with diverse needs. Additionally, the course provides practical guidance on the <strong>Consumer Rights Act 2015</strong>, specifically regarding the "repeat performance" and "price reduction" rights guests are entitled to if services are not provided with reasonable care and skill. Understanding these legislative requirements is essential for mitigating business risk and maintaining the high-quality reputation required by modern hospitality organisations.</p><p>Accessible UK-wide from any internet-enabled device, this <strong>60-minute course</strong> provides a flexible solution for busy professionals seeking to improve guest satisfaction and loyalty. Upon successful completion, learners are awarded a <strong>CPD certificate</strong>, providing a citable credential for professional development records and internal training audits. Delivering consistent, high-quality service is the most effective way to drive repeat business and improve digital ratings in a competitive market. To book this course or to inquire about corporate licences for your workforce, please <a href="/Contact" rel="noopener noreferrer" target="_blank">contact our expert team</a> for further assistance.</p>