Problem Solving in a Workplace Online E-Learning Course
Course Description
Enhance your professional toolkit with the Problem Solving in a Workplace e-learning course, a comprehensive 240-minute programme developed to align with the rigorous standards of Highfield Qualifications and the Continuing Professional Development (CPD) certification service. This UK-wide online course provides learners with the critical cognitive frameworks required to identify, analyse, and resolve complex issues within any corporate environment. By focusing on structured methodologies, this training ensures that employees at all levels can contribute to organisational efficiency and operational excellence through a flexible, accessible from anywhere digital platform.
The curriculum is built upon industry-recognised models such as Root Cause Analysis (RCA) and the Plan-Do-Check-Act (PDCA) cycle, which are essential for maintaining quality standards and preventing the recurrence of operational errors. Learners will explore advanced techniques including the 5 Whys, Fishbone (Ishikawa) diagrams, and SWOT analysis to effectively differentiate between superficial symptoms and underlying causes. This factual, evidence-based approach is crucial for businesses aiming to meet international quality management benchmarks, such as those outlined by ISO 9001. Implementing these strategies helps reduce resource waste and improves decision-making accuracy, directly impacting a company's bottom line and long-term sustainability.
As an entirely digital solution, this online e-learning course offers the flexibility to complete the four-hour duration at a pace that suits individual professional schedules. Upon successful completion, learners receive a certificate accredited by both Highfield and CPD, validating their expertise in workplace logistics and strategic resolution. Whether you are looking to upskill your workforce or enhance your own professional portfolio, this course provides the practical skills needed to navigate modern business challenges. For more information on corporate packages or to start your training today, please visit our contact page to speak with the Livius Training team.
Learning Outcomes
- Describe the nature, scope and impact of a problem within a workplace.
- Identify the information required to investigate and resolve a problem.
- Identify techniques to investigate the root cause of a problem.
- Generate a range of potential solutions to a workplace problem.
- Evaluate the suitability of different options using selection criteria.
- Select the most appropriate solution using decision-making techniques.
- Plan the implementation and communication of a chosen decision.
- Monitor and review the effectiveness of a solution after implementation.
- Explain the importance of communicating decisions to stakeholders.
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